1. Scope & Objective
At Credtake, we strive to deliver instantaneous, reliable, and transparent digital credit reporting and bureau compliance services. This Cancellation and Refund Policy defines the conditions under which cancellations, transaction reversals, and refunds are processed for payments made on our platform via our authorized payment gateway partners.
2. Digital Nature of Services
Our primary service offering involves the real-time submission of customer credentials to accredited Credit Information Companies (CICs) such as TransUnion CIBIL, Experian, CRIF High Mark, and Equifax, and the instantaneous generation of a detailed Credit Report.
Because credit bureaus levy non-reversible inquiry fees immediately upon query initiation and reports are rendered instantly on-screen or downloaded as digital PDFs, completed and successfully delivered reports cannot be cancelled or refunded once delivered.
3. Eligibility for Refund
A customer is entitled to a 100% full refund under the following circumstances:
A. Technical Failure / Report Generation Error
If your bank account/card/UPI was debited successfully, but due to bureau downtime, server timeout, or technical anomaly, your credit report could not be generated or made available for download.
B. Duplicate or Multiple Debits
If you were charged multiple times for a single report request due to internet disruption, payment gateway lag, or page refresh, all duplicate charges will be refunded in full.
C. Pre-Service Cancellation
If a payment is successfully received but the bureau API transaction has not yet been triggered or processed.
4. Non-Refundable Scenarios
Refunds will not be entertained under the following conditions:
- The credit report has been successfully generated and delivered, and the user is dissatisfied solely with their bureau credit score, past repayment history, or loan defaults recorded by their lenders.
- Incorrect PAN, Name, or Date of Birth entered by the user resulting in a "No Bureau Hit" response from the credit bureau, as the bureau still bills the query processing cost.
- Requests raised more than 7 days after the transaction date.
5. Refund Mode & Turnaround Time (TAT)
All approved refunds are initiated through our authorized payment gateway:
- Original Payment Method: Refunds are credited strictly to the original source account (e.g. your original UPI handle, bank account, debit/credit card, or digital wallet) used during checkout. No cash or third-party transfers are permitted.
- Timeline: Once Credtake initiates the refund, it takes between 5 to 7 working days for the banking network and card issuers to reflect the credited amount in your account statement.
- Status Tracking: You will receive an automated email and SMS notification from the payment gateway confirming the refund reference number (RRN).
6. How to Request a Refund
If you have experienced a failed report generation or duplicate payment, please reach out to our billing support team:
Steps to Claim Refund:
- Send an email to support@credtake.in with the subject line "Refund Request - [Your Mobile Number]".
- Provide the Payment Transaction ID / Order Reference ID found on your receipt.
- State the date and approximate time of the transaction, along with a brief description or screenshot of the error.
Our customer support desk will verify the payment status with payment gateway logs within 24 business hours and notify you immediately upon initiation of your refund.
7. Contact Support
Credtake Customer Support & Billing Desk
Email: support@credtake.in
Phone: +91 95380 49888 (Mon-Sat, 9:30 AM to 6:30 PM IST)
Registered Office: 184, 5th Main Rd, next to Police station, 4th Block, Jayanagar, Bengaluru, Karnataka 560011